Refund policy

Return Policy

At Bronzed Bay, we want you to love every purchase. If you are not completely satisfied, we’re here to help.

Returns

We accept returns within 14 days of delivery for eligible unused items in their original packaging.

To qualify for a return:

Items must be unused and unopened
Products must be in original packaging
Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Opened or used tanning products
Skincare or beauty products that have been opened
Final sale items
Gift cards

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at [your email here] with your order number and photos of the issue. We will make it right as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.

Original shipping costs are non-refundable.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please place a new order after your return is approved.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

For any questions regarding returns or refunds, please contact us at:

Bronzed Bay
Heathereggon@gmail.com
🌐 bronzedbay.com